Q.  What do I need to get in to FurDU?
A.  A paid registration with a suitable photo ID that states your birthdate. If you're under 18, you will also need to have your parent, guardian or your nominated carer with you.

Q.  I don’t have a drivers license/ID card, will a XXXXX card suffice.
A.  Any officially issued photo ID with a date of birth will do. We just need to make sure we're giving you the right registration, and that you are over 18 if you're attending FurDU unaccompanied.

Q.  Do I have to be over 18 to attend?
A.  For the security and safety of all its attendees, FurDU recommends all registered attendees to be over 18. Individuals under 18 may attend if accompanied by a legal guardian or upon provision of a permission form issued by FurDU and signed by both a legal guardian and a paid attendee who agrees to be responsible for their care during the convention. This information will be collected and verified before admission to the convention is granted. A copy of this form can be obtained by contacting us at furrydownunder@gmail.com

Q.   I’m under 18 and looking to attend the convention with a parent or legal guardian accompanying me. What do I need to do to register?
A.   You do not need to complete a Parental Consent form if your parent or legal guardian is coming along, however they will need to register to attend FurDU themselves and they must remain with you at all times while you are at the convention.

IMPORTANT: Your parent/guardian MUST come with you to the rego desk for badge collection when you arrive at FurDU. You CANNOT collect your badge or attend without them!

If you are attending with your Legal Parent(s) or Guardian(s), please email us at furrydownunder@gmail.com including in the message both you and your parents full names and we will reply with instructions on how to register for FurDU 2015. Any questions about under 18 registrations should be directed to furrydownunder@gmail.com with the subject 'Under 18 Registration'

Q.   I’m under 18 and looking to attend the convention without a parent or legal guardian accompanying me. What do I need to do to register?
A.   You will need to have your legal parent or guardian complete a Parental Consent form.
You can request these forms from us by simply emailing furrydownunder@gmail.com with the subject 'Under 18 Registration'.
Once completed, you can return the forms to us in one of two ways.

• By scanning the completed documents (NOT PHOTOS PLEASE) and emailing them back to furrydownunder@gmail.com with the subject 'Under 18 Registration' or -
• If you don't have access to a scanner, you can physically post the forms back to us at:
  FurDU Registrations
  PO Box 652
  North Lakes
  QLD 4509
  

IMPORTANT: Your nominated carer MUST come with you to the rego desk for badge collection when you arrive at FurDU. You CANNOT collect your badge or attend without them!
Once we receive your forms, we will send you instructions on how to complete register for FurDU 2015.

Q.  How much does FurDU cost/How much should I bring?
A.  Standard Registration is compulsory at $80 per person and includes access to all on site events. If staying at the hotel, Room rates start at $105 a night for 2 people, but may be more depending on the type of room and length of stay. Events at FurDU are free with admission and external events range from around $15 to $30 per person per event. Meals at the gold coast start at $8+ and spending money for drinks, treats and gifts are all factors which you should also consider.

Q.  Can I register on that day?
A.  Yes! However you will not receive the special pre-registration rate. Full registration at the door is $100 per person. Save yourself a bit of cash to spend at the dealers den and get in early! Also the convention space has a capacity of 600 spaces, once we've reached capacity both on site registration and day passes will not be available.

Q.  Are day passes available?
A.  Day passes will be available to purchase on the day of the convention for $40 per person, per day. These passes are available at the registration desk and are subject to hotel capacity.

Q.  How do I know if my rego has gone through?
A.  Upon creating an account and paying, you will receive an email detailing the account has been created with your login details and a reciept email from paypal detailing transaction has been complete.

Q.  I don’t have a paypal account. Can I still register through the site?
A.   Although payments are processed through PayPal, you do not require a paypal account to use the payment system. Simply select “Pay with a credit or debit card” while going through checkout and enter your details there.

Q.  Something has come up and I can no longer attend, can I obtain a refund or give my rego to another person?
A.  Unfortunately registrations are non-transferable or refundable.

Q.  Who do I contact if I have problems with my account/rego?
A.  Swing us an email at furrydownunder@gmail.com if you have any problems with your account, registering or additional questions regarding registration.

Q.  What do I need to make a booking?
A.   Following the booking link on the Hotel tab is a fast and quick way to book your hotel for the stay. FurDU have organised a special discounted rate so be sure to get in before our spaces are booked out.

Q.  How much is the deposit for the hotel?
A.   When booking with the FurDU discount, the hotel will charge the full amount for your stay within 24 hours.

Q.  I can't afford to pay for the hotel in full, is there any way I can book so I don't miss out?
A.  Sure is! Contact the hotel directly and let them know you are with FurDU. They’ll see what they can arrange for you!

Q.  Is the hotel booking refundable?
A.  A full refund is offered by the outrigger as long as you cancel at least 48 hours before the check in date.

Q.  Do I need to stay at the hotel to attend FurDU?
A.   Not at all! Whilst staying at the hotel can enhance your convention experience, it is not required to attend. This can be extremely useful for local furs attending on a tight budget or people who want to sort out their own accommodation needs. Please keep in mind that for everyone’s safety, the Outrigger will only allow re-entry to the hotel (and thus convention space) to the general public up until 10:30pm.

Q.  I didn't stay at the hotel, can I leave all my crap with the hotel/con staff?
A.  Unfortunately neither the convention staff space, nor hotel space have secure facilities to store belongings. Please do not leave your belongings in the convention space or headless lounges. Part of your terms and conditions of entry state that we take no responsibility for your belongings if they are lost or stolen.

Q.  What is the hotel policy on room parties?
A.  The Outrigger operates with a strictly implemented NO PARTY POLICY. Hotel staff are constantly liaising with Security Team in order to avoid disruptive behavior. This is a blanket policy held across all hotels in the Surfers Paradise area.

Q.  I need access to wifi. Is it available?
A.  Wifi is accessible in the convention space and all rooms in The Outrigger at a rate of around $25 for 24 hours of access. It can be arranged at the hotel lobby or following the hotel links when connecting via device.

Q.  Who do I contact with hotel or booking problems?
A.  The helpful team at the Outrigger will help you with all hotel and booking enquiries. Contact them on 07 5579 1000 or toll free 1-800-608313 (Australia only)

Q.  How do I get a table to trade at FurDU?
A.  Follow the instructions here.

Q.  How much is a trade table at FurDU?
A.  $10 for a full table. This is to be paid before your table is secured.

Q.  Can I share a table?
A.  Of course! However the table must still be booked following the same guidelines with a single $10 payment.

Q.  What hours will the den be open?
A.  Generally we plan to open Saturday between 11AM and 5PM and Sunday between 11AM and 4:30PM, with half an hour for pack down to follow. These hours may change slightly closer to the convention date, depending on other scheduling, so check back a few weeks before to be sure!

Q.  When can dealers check-in and set up at the convention?
A.  We will be opening the dealers area exclusively to dealers one hour before attendees, to allow ample time for setting up and settling in.

Q.  Do I have to register for FurDU if I only plan to be a dealer?
A.  We've charged as little as possible for dealer's table registration to allow those who come to showcase their wares to take home as much of the profits as possible. For you to take advantage of this, we do require that you be registered for FurDU first.

Q.  What can I do if I miss out on a dealer's table? Is there a waiting list?
A.  We'll keep a list of dealers after spaces fill up. In our experience however, we rarely see vacancies open up. It's best to get in early to be sure of a place.

Q.  I'm not an artist. Can I still deal in the Dealers' Den?
A.  Naturally! We do ask that content being sold be relevant to the fandom however. We have authors and musicians as well as resellers for numerous furry knicknacks come along each year.

Q.  I'll need to charge my phone during the day. Can I ask for power at my table?
A.  The number and location of wall sockets is very limited, and as such we need to reserve it for people with printers and other devices that necessitate power. It's important that you not request power if you don't absolutely need it, to ensure our volunteer staff are able to get the den organised without their fur falling out due to stress.

Q.  I'd like to sit next to friends, or the door, or away from the door, or on the ceiling please.
A.  Arrangement of the den becomes complicated quickly and often has to be changed several times. We do everything we can to accomodate everyone, however this comes at a cost of not being able to grant special requests.

Q.  Can I keep my stuff in the Den overnight? Pls?
A.  You can, however you do so at your own risk. We'll be locking up the den in the evening after the den closes and nobody including yourself will have access to it until it opens again in the morning. Keep in mind that you'll only be able to keep your goods there once you've set up on the first day that the den is open.

Q.  I have a heck of a lot of stuff to sell. Can I book two tables instead of one?
A.  If you'd like to book two tables, we'll put you on a waiting list. Provided there's space once everyone who wants to deal has applied, you'll then be able to book an extra table for an extra $10.

Q.  What kind of guidelines do i need to follow?
A.  We've provided a set of guidelines in the dealers information here.

Q.  I'd like to put something in the Charity Art Show. How do I do this?
A.  Contact us! We are eternally grateful for the generosity the community shows every year.

Q.  I want to participate in the fursuit dance comp! How do I get in on that?
A.  Sweet! We'll let you know more about this and how to apply once we've finalised our schedule.

Q.  I'd like to DJ at the convention. How, when and where do I apply?
A.  Fantasic! We'll be putting out information on this and doing a call out in once scheduling is finalised.

Q.  How do I volunteer?
A.  Check out the volunteering page for more information on this, or get in touch with Foxy Malone at volunteers@furdu.com for more info.

Q.  I'm kind of new to the fandom. What if I don't know anyone at the convention?
A.  Furries are a pretty friendly bunch, especially come convention time! Try introducing yourself during one of the participatory events, or attend the Icebreakers panel (its fun!) to put yourself a little more at ease around a new crowd. We have a facebook group that gets pretty active around convention time and the furstralia forums are a good place to say hello if you're not the facebook type. Volunteering to help out can also be a great way to meet new people and get a grasp of what goes on. With a little effort you'll find yourself making new fuzzy friends in no time. :3

Q.  Is the area outside the convention space safe for fursuiting by myself or in a small group?
A.  As a general rule for most places its best not to go fursuiting by yourself. Best practice is to have a handler there for the sake of explaining things to the public, who can find the spectacle confusing and might react strangely. Groups are better still. Be mindful that the nearby area of Caville Avenue is in fact private property, and given that performers in this area pay a fee to be able to perform in the street there, you may be asked to move on so as not to distract from people trying to make a living. The beach is nicer anyway. ;) Give that a go.

Q.  I don't want to be photographed or recorded. How do I avoid this?
A.  If you do not want to be filmed/photographed please make an effort to inform those with a camera. If something is being filmed or a group photo is being taken use common sense and move out of shot. If you feel like you have been photographed, politely ask the individual to remove the photo of you. Any additional trouble, please contact convention staff.

Q.  I've received threats from (an ex lover, a crazy, Drake again) or have reason not to want them near me at the con. Can you keep them out for me?
A.  The safety of our patrons is a primary concern to us and we will do all we can to ensure everyone attending the convention is comfortable. Threats are a serious matter and although we are limited in what we can do, we will refer you onto the proper authorities.

Q.  I want to contribute more! Can I donate to the convention?
A.  FurDU prefers not to take donations, and instead offers the sponsor upgrade option as a way for the community to help support us, while receiving something in return. We're always keen on volunteers though!